While the vast majority of work done on Translance goes smoothly for both parties, it’s inevitable that an occasional dispute arises. Our escrow dispute system is structured to protect freelancers from clients who fail to pay for work delivered. Translance Fixed-Price Protection allows freelancers to file disputes under two circumstances: […]
Get an Escrow Refund on a Contract
In most cases, all escrow funds are paid out over the course of the contract. If you choose to end a contract without releasing the full remaining escrow balance, your freelancer will be asked to approve or dispute the return of your escrowed funds. Translance Fixed-Price Protection requires disputes to […]
Enable Freelancers to Change Feedback
At times a freelancer might want to change the feedback they left for you. In order to edit their feedback, they must contact you and request your permission to do so. Please be very careful about enabling feedback changes because it gives a freelancer the ability to raise or lower […]
Respond to or Dispute Feedback from a Freelancer
If you have a problem with the feedback you receive, you have two options: 1. Respond – Must be done after the contract ending. 2. Dispute – Only available under limited circumstances. In the majority of cases, it isn’t possible to dispute feedback. Respond You have the opportunity to respond […]
Read Feedback from Freelancers
Your feedback history shows on every project you post to help freelancers evaluate you. The feedback system is double-blind. This means that the other user cannot see the feedback you left them until after they have left feedback for you, or until the 14-day feedback period expires. At that point […]
Give Feedback to Freelancers
Clients give two types of feedback regarding their experience with a freelancer: • Public – Comments and star ratings that are shown on the freelancer’s profile. Leave Feedback If you are the one who ends the contract, you leave your feedback in the End Contract form. If the freelancer or […]
Reports for Clients
Reports offer simple ways to track how much payments you have made. They also help you see what your team members are working on currently. To find your reports: • Go to Reports and choose the report that suits your needs. Clients can use these tools in combination with Work […]
Why do contracts pause automatically after 30 days of inactivity?
For the protection of our users, Translance automatically pauses contracts after 30 days of inactivity. The client will receive an idle contract warning via email can easily restart a contract when the client and freelancer are ready to resume the project. To restart the contract: 1. Go to Freelancers and […]
End a Freelancer’s Contract
To end a contract: 1. Go to the Jobs tab and click My Jobs. 2. Select “Mark as Completed” from the Actions menu. Please consider the following before you end a contract: • Both you and your freelancer can leave feedback. It is a double-blind system. Your freelancer can’t see […]
Contract Room
The contract room is a place details page with everything you need to collaborate on contracts with your freelancers all in one place. It’s accessible through the Jobs and Jobs > Contracts pages by clicking the name of a contract. In the contract room you can: • Search and send […]