Malware scams try to trick you into installing malicious software onto your device. This could broadcast your keystrokes to a hacker or hold your device hostage for ransom, among other possible outcomes. Phishing scams try to trick you into providing information. The information could be used for identity theft or […]
Close my account
Before you close your account you must clear any outstanding open, active, or pending activity. NOTE: Closing your account cannot be undone. If you wish to cancel your freelancer account, you must first: • Close all open contracts • Close all open proposals • Ensure all payments have been received […]
Know Your Customer (KYC) Identity Information
Know Your Customer (KYC) is a program developed by the U.S. Dept. of Treasury, as part of the U.S. Patriot Act. It exists to ensure a person is who they say they are and does what they say they are doing. The review process is handled behind the scenes on […]
Eligibility to Join Translance.net
With a few exceptions, most everyone over the age of 18 who has an Internet connection can join and work for clients on Translance.net, and we’re proud to support a thriving network of global freelancers. If you are living in the U.S., you need to be either a permanent resident […]
Identity Verification
Translance may require verification of any user to uphold the Translance Terms of Service. Possible reasons Translance might require you to verify your identity include: • To determine ownership of duplicate accounts • To determine ownership of linked accounts • To assist you in resuming your account • To determine […]
Change Passwork
To change your password: 1. Go to the Accounts menu > Settings > Change Password 2. For maximum security, you should confirm your previous password to change it. To change your security question: 1. Go to the Accounts menu > Settings > Change Security Question To reset a forgotten password […]
What are My Stats?
Every freelancer looks for ways to maximize their chances of success. Seeing where you excel and finding ways to improve is impossible without the right tools and information. By using My Stats, you can see where you stack up against the competition and what you need to work on. My […]
Add Your Profile Overview
Your overview sets the tone for your profile by showing off your personality and giving clients a reason to read more about your skills and experience. Keep it brief here — only the first 250 or so characters will appear in the freelancer search results list. And remember, never include […]
Profile Portfolios
Your portfolio is where you have the opportunity to impress potential clients with real-life examples of your skills and expertise. Use it to show off projects related to any or all of your skills, so long as you personally have worked on every item you add and adhere to all […]
Profile Portrait Photo
You profile portrait must be a clear, headshot-style photo. Sunglasses, other individuals, logos, or photos of anything other than your face are not allowed. To add a portrait photo to your profile, go to Find Work > Profile.