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Translance.net Help and Support in Online
Good news, after a while we could develop online help center. In this center you can find any information needed to work in Translance.net If you have any question online support is the best to get the best answer.
Manage my email notifications
You can opt out of receiving emails about many types of Translance action. You can opt back in anytime. To change your notification settings: 1. Go to the Accounts menu, choose Settings, and then click Notification Settings. 2. By default, all checkboxes are selected. Clear any checkbox with a notification […]
Translance Messages Connection Troubleshooting
Types of Errors: • Unable to Load Messages error or Messages panel fails to load at all (no error displayed) • Unable to Authenticate User error Unable to Load Messages Receiving Translance messages requires WebSocket technology. If you try to access your messages and see a loading spinner that never […]
Use Messages
Messages is a chat-based communication and collaboration platform. You can chat with your clients, freelancers, and team members in real time or have the conversation waiting for them when they come online. • You can view your conversations in two formats. There’s a recency/unread view and also a categorized view […]
Supported Attachment File Types
Most file types are accepted, including .doc, .docx, .pdf, .txt, .ppt, .gif, and .png. The acceptable file types are the same everywhere attachments are available (proposals, job posts, messages, etc.). Unsupported file types include: .ade, .adp, .bat, .chm, .cmd, .com, .cpl, .exe, .hta, .ins, .isp, .jar, .jse, .lib, .lnk, .mde, […]
Edit company information
To edit your company profile: 1. Go to the Accounts menu > Settings > My Info 2. Click the Edit button in the Company Details section and make your changes 3. Mark the “Reveal company details” checkbox if you want this information visible to freelancers on your job posts To […]
Company account
Edit Company Information Your company profile is an opportunity to give freelancers more information on who is posting a job. To edit your company profile: 1. Go to the Accounts menu > Choose Settings > Click “My Info” 2. Click the “Edit” button in the Company Details section > Make […]
Close my account
Before you close your account you must clear any outstanding open, active, or pending activity. NOTE: Closing your account cannot be undone. Freelancer If you wish to cancel your freelancer account, you must first: • Close all open contracts • Close all open proposals • Ensure all payments have been […]
Identity Verification
Translance may require verification of any user to uphold the Translance Terms of Service. Possible reasons Translance might require you to verify your identity include: To determine ownership of duplicate accounts To determine ownership of linked accounts To assist you in resuming your account To determine ownership of accounts showing […]