To change your password: Go to the Accounts menu > Settings > Change Password For maximum security, leave checked the box to “Require all devices to sign in with new password.” This will close out your sessions on all devices until you log back in. To change your security question: […]
Contact Translance Customer Support
Need help? Press the “Help & Support” button on the footer of the home page or link in the right hand column next to profile under question mark. You’ll immediately see a list of popular FAQs. It’ll update when you select your user type (a client or freelancer). To continue, […]
Report Suspicious User Activity
Flag Job See a job or invitation that looks suspicious or inappropriate? Please contact for our review at http://translance.net/Support Provide a reason you think the posting is inappropriate. Click Submit. Please note, we cannot respond to all notifications, but do review each one carefully. We will not share your identity with […]
Why Shouldn’t I Pay or Get Paid Directly?
Whether you’re a freelancer or a client, you can be assured that payments made through Translance are safe, timely, and hassle-free. That’s because Translance requires all payments to go through our platform and offers Translance Payment Protection for all contracts. • Escrow helps ensure clients get the work asked for […]
What is a fixed-price contract?
For Clients Creating an offer: • Negotiate a non-binding bid for the full project or break it up into milestones. Working on a contract: • Funds are deposited into escrow. You review and release payment for a series of milestones as they are submitted. Protection: • Covered by Translance Fixed-Price […]
Translance Payment Protection
Translance Payment Protection helps give security and peace of mind to clients and freelancers working together on all projects. For all projects—when a client pays a freelancer for deliverables —this program helps ensure that clients get the work they’ve asked for and freelancers get paid for work completed. With Translnace […]
Freelancer Violations and Account Holds
You are expected to comply with all Translance Terms of Service and the failure to do so can result in account holds. Account holds lead to account interruptions, and consequences could include the inability to continue working on Translance and the loss of your hard-earned reputation. Knowing and following your […]
What browsers does Translance support?
Translance officially supports the current and most recent previous version of these browsers: • Google Chrome • Mozilla Firefox • Microsoft Internet Explorer • Microsoft Edge • Apple Safari All users, regardless of browser, must enable TLS protocols to securely access the Translance website and app. Translance has disabled SSL […]
Site Terms of Use
Effective Date: August 8, 2016 In order to maintain a safe and trusted marketplace and all related and affiliated websites (the “Site”) and to avoid use of the Site for unauthorized or unintended purposes, we require you and all other users of the Site (each, a “User”) to agree to […]
Privacy Policy
Translance.net provides this Privacy Policy to let you know our policies and procedures regarding the collection, use and disclosure of information through Translance.net (the “Site”), and any other websites, features, applications, widgets or online services that are owned or controlled by Translance.net and that post a link to this Privacy […]