When your earnings from your clients become available depends on the type of payment:

Your earnings for fixed-price milestone – After the client approves the milestone and the security period has passed. The payment day is  once a week and is done on the next Wednesday of the day you sent payment request. For example if you send a request payment on Sunday  you will be paid on next Wednesday.

In order to access your earnings, you’ll need to add a payment method. Once that is complete, your available balance will then be disbursed to you automatically according to your chosen payment schedule. You can also withdraw your funds yourself at any time.

To do so:

Go to the Accounts menu > Settings > Get Paid
Choose the amount to withdraw and click the Get Paid Now button
Select How You Get Paid

Translance gives you the choice when it comes to how you withdraw your funds. We offer the following payment methods direct to your bank account:

PayPal

Please note that availability of payment methods varies by country and there may be incoming fees at some banks.

Why can’t I access my earnings?

Pending payment or no available balance

Your earnings will show as Pending on your Reports > Transaction History while the client’s incoming payment is processed and during the security period. You will also see a future date posted in the Date column. That is the date that you can access your earnings. You’ll need to wait for your funds to become available to make a withdrawal.

New payment method

For security reasons, after you add a new payment method, you must wait three days to use it.

Suspended financial account

If your account is temporarily limited, your ability to withdraw may be turned off until the issue is resolved.

• Currently we accept Paypal, but will include other payment method like Perfect Money.