If Client and Freelancer fail to come to a mutual resolution by way of the Refund and Cancellation process as stated, trans lance provides this Dispute Assistance Program as a mechanism to resolve the Dispute. Dispute Assistance Program If Client and Freelancer fail to come to a mutual resolution by […]
Give a Refund
Refund is not possible after releasing the payment. The freelancers may only refund an amount in the escrow. In rare cases if the freelancer wants to refund an amount to the client he can ask by sending a support ticket by mentioning the contract ID.
Enable Clients to Change Feedback
At times a client might want to change the feedback they left for you. In order to edit their feedback, they must contact you and request your permission to do so. To enable changes: 1. Go to my profile page 2. In the Work History and Feedback find the related […]
Respond to or Dispute Feedback from a Client
If you have a problem with the feedback you receive, you have two options: 1. Respond – Post a response to be visible next to the feedback from the client. Must be done within 28 days of the contract ending. 2. Dispute – Only available under limited circumstances. In the […]
Read Feedback from Clients
Your feedback history shows every project you’ve worked in order to help establish your reputation in the marketplace. To see your feedback for any contract: 1. Click the Find Work Tab and select the My Stat page. 2. Check Work History and Feedback. You will see the title of the […]
Give Feedback to Clients
When a contract ends, clients usually leave you feedback as part of that process. As a freelancer, you also can leave public feedback about your experience with the client. When a feedback is left by the client, the freelancer is notified by receiving a notification message on the top right […]
Reports for Freelancers
Reports give you information on your earnings, and payments. You can use reports to audit your overall work on Translance and to export or print summaries of your activity. Several different reports are available depending on what you are trying to measure. To find your reports: • Go to Reports […]
Why was my contract suspended?
For clients: If there is a problem with your Translance account, your contracts will be paused or “suspended.” This is most likely due to an issue with a billing method. For example, your credit card may have expired or been declined. If you have a past-due balance, you will need […]
End your Contract with a Client
Freelancers usually wait for the client to end the contract. This makes final payment on a fixed-price job easier and ensures that the client leaves feedback for you. However, if there are no funds in escrow, Client or Freelancer can cancel the contract at any time by clicking to close […]
Submit my work to my client
There are a number of file-sharing options out there, and the clients you work for may each have their own way of doing it. Some companies even have policies about how and where files can be shared. If you’re not sure how your client wants you to deliver your work, […]