Knowledge Base

• Hire
  • Post a job
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    • Starter Projects
    • Post a Job
    • Edit or Close a Posted Job
    • Repost a Job
  • Finding Freelancers
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    • Location Selection
    • Find Freelancers
    • Find Top Rated & Rising Talent Freelancers and Agencies
    • Review Proposals
  • Hire a Freelancer
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    • Make an Offer to Hire a Freelancer
    • Interview and Negotiate with a Freelancer
  
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• Apps and Messages
  • Messages
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    • Supported Attachment File Types
    • Use Messages
    • Translance Messages Connection Troubleshooting
    • Manage my email notifications
  
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• Work with Freelancers
  • Contracts
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    • Contract Room
    • End a Freelancer’s Contract
    • Why do contracts pause automatically after 30 days of inactivity?
  • Reports
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    • Reports for Clients
  • Feedback
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    • Give Feedback to Freelancers
    • Read Feedback from Freelancers
    • Respond to or Dispute Feedback from a Freelancer
    • Enable Freelancers to Change Feedback
  • Disputes
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    • Get an Escrow Refund on a Contract
    • Respond to a Freelancer’s Fixed-Price Escrow Dispute
  
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• Make Payments
  • Pay for Work
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    • Client Payment Processing Fees
    • Add Credit In Wallet
    • Pay for Contracts
    • Protection for Clients
    • Client Payment Processing Fees
  • Billing Methods
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    • Billing Methods
    • Pay and Rceive by PayPal
    • Sending bank Information
    • Adding money to your wallet
    • Why was my account suspended?
  
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• Get Started
  • Get Started as a Client
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    • How do I get started as a client?
    • What is a Job Success Score?
    • Can I be both a freelancer doing work and a client hiring on Translance?
  • Get Started as a Freelancer
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    • Getting Started as a Freelancer
    • Getting Started as a Freelancer
  • Get Started as a Company
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  • Fees & Protections
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    • Translance Payment Protection
    • What is a fixed-price contract?
    • Why Shouldn’t I Pay or Get Paid Directly?
    • Report Suspicious User Activity
  • Guidelines
    • Terms of Service
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      • User Agreement
      • Escrow Instructions
      • Fee Agreement
      • Freelancer Membership Agreement
      • Privacy Policy
    
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    • What browsers does Translance support?
    • Freelancer Violations and Account Holds
  
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• Account
  • My Account
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    • Contact Translance Customer Support
    • Change Password
    • Identity Verification
    • Close my account
  • Online Safety
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  • Membership
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  • Company Account
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    • Company account
    • Edit company information
  
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