If you have a problem with the feedback you receive, you have two options:
1. Respond – Must be done after the contract ending.
2. Dispute – Only available under limited circumstances. In the majority of cases, it isn’t possible to dispute feedback.
Respond
You have the opportunity to respond to any feedback comment. Your response will be visible only to the freelancer and not to anyone looking at your history. You may only post one response to feedback, and once submitted, it can’t be edited.
To respond a feedback after ending a contract you will receive a notification to provide your feedback you should leave your feedback to the freelancers. If you don’t you cannot leave feedback later.
Dispute
Feedback represents the user’s opinion and because of this, Translance can’t edit these comments or scores, nor can we investigate them for accuracy. Please try to work out any feedback issues you have with your freelancer directly. If the freelancer agrees to revise their comments or scoring, you can enable feedback changes from within the contract.
If the issue can’t be resolved with the freelancer and you feel you have received feedback that violates the Translance Terms of Use, please contact Customer Support. For your dispute to be considered by Translance, you must include a detailed discussion of the contract and a written statement describing how the feedback violates Translance Terms of Service.