Clients are charged a 5% processing fee on all payments.
The fee is assessed any time we charge your billing method and will show up as a separate item on your transaction history and payment receipt. The fee is calculated as a percentage on top of the payment you are making. For example, if you make a payment of $1,000, Translance will charge an additional $50 fee for processing the payment. For fixed-price projects, the processing fee is charged each time you fund a milestone or give a bonus.
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Payment Request button.
To release a milestone without a freelancer submittal in Translance:
1. Go to Jobs and select My Jobs.
2. Click the Release Funds button on the contract in the My Freelancers list (or on the contract details page).
When you approve a milestone, Translance will send the approved funds from escrow to your freelancer. On your Reports > Transaction History you’ll see an immediate fixed-price charge and corresponding payment from your escrow balance. The funds will then appear as pending on the freelancer’s account and become available after the standard five-day security period.
Create another milestone
Just like when you submitted the offer, when you create your next milestone Translance will collect an escrow deposit. If you have credit left over in escrow from your prior milestone, it will be held over and used for the next milestone. On your Reports > Transaction History you’ll see an immediate fixed-price charge and corresponding payment from your primary billing method for the amount not covered by any balance remaining from prior milestones.
End a contract
To end a contract and issue a final payment:
1. Go to Jobs and select My Jobs.
2. Find the freelancer in the list and select End contract from the Actions list.
3. Fill in the form to release your remaining escrowed funds, add an additional bonus, or request an escrow refund.
4. You also need to leave feedback for the freelancer on this form.
If things didn’t work out as planned and a contract ends with escrow funds left over, the freelancer will be asked to approve or dispute an escrow refund. If approved or mediated in your favor, those funds will be sent back to the billing method used for the deposit. On your transaction history you’ll see an immediate positive credit into your balance of the remaining deposit funds and a corresponding negative credit to indicate the refund has been processed.
Before any work begins, you and your freelancer will agree on certain work milestones and how much you’ll pay for the completion of each milestone.
To make an offer and set up your first milestone:
Please discuss with your freelancer ahead of time how you’d like any files or other work product delivered to you. Files can be sent using Translance collaboration tools or whatever third-party solutions you prefer. When your freelancer submits a milestone for your approval, it’s important that you have some way to review their work.
You’ll be notified that your freelancer has submitted work for your approval. You must review it in a timely manner and either approve the milestone or ask for changes.
To approve a milestone submission:
To request changes to a milestone submission:
To create another milestone:
All escrowed funds are covered by the Contract Protection, but you’ll still have control over payments to your freelancer.
To receive an escrow refund:
1.Click on the contracts.
2.Click on the milestone payment.
3. Click on the pay button.
You will be asked are you sure to release the payment? Click on OK.
Please note the released amount can not be refunded at all.
To request changes to a milestone submission:
1. You’ll be notified that your freelancer has submitted work for your approval.
2. Click on the message and send message to the freelancer and ask for any changes. Write a message to your freelancer explaining why you can’t approve the work and what changes are needed.
To create another milestone:
1. Go to Freelancers and click the Create Next Milestone link.
2. Name the milestone, specify an amount, and describe the work to be done.
3. Click the Deposit button. You can set up multiple milestones ahead of time, but the freelancer can only submit one at a time (in order from oldest to newest).
Pay for Work
All escrowed funds are covered by Fixed-Price Protection, but you’ll still have control over payments to your freelancer.
• If you refuse to pay for a completed milestone, escrowed funds won’t be released back to you unless your freelancer approves the return or the matter undergoes dispute mediation.
• Your freelancer may also file an escrow dispute if you fail to release funds for a completed milestone.
• Protection won’t cover milestone payments in excess of the amount in escrow, funds from unverified billing methods, or additional amounts that are discussed or promised between you and your freelancer.
• See the Fixed-Price Escrow Instructions for more details, including our Escrow Dispute Assistance Policy.
To receive an escrow refund:
1. On the End Contract form, choose dispute.
2. The freelancer will be asked to approve or dispute the return of your deposit.
o If they approve, the funds will be returned to your billing method.
o If they dispute, the case will be reviewed by Translance.
o If they fail to respond within seven days, the funds will be returned to your billing method automatically.