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http://support.translance.net Translance Help Center Mon, 19 Nov 2018 14:10:10 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.24 http://support.translance.net/knowledge-base/guidelines-for-responsible-disclosure/ Thu, 25 May 2017 18:17:55 +0000 http://support.translance.net/?post_type=ht_kb&p=475 At Translance.net, we recognize the important role that security researchers and our community play in keeping Translance.net and our customers secure. If you discover a vulnerability on Translance.net, please notify us by email at support@translance.net using the following guidelines:
• Please share the security issue with us before making it public on message boards, mailing lists, or other forums.
• Please wait until we notify you that the vulnerability has been resolved before you disclose it to others. We take the security of our customers very seriously, and some vulnerabilities take longer than others to resolve.
• When submitting a vulnerability, please provide a clear, concise description of steps to reproduce the vulnerability.
• Please provide full details of the security issue, including Proof-of-Concept URL and the details of the system where the tests were conducted.
• To receive credit, you must be the first to report the vulnerability, and you must provide us a reasonable amount of time to remediate before you disclose the issue publicly. We use a third party service to validate the vulnerability and provide monetary rewards to the researcher.
• Your submission will be reviewed and validated by a member of the Information Security team. Providing clear and concise steps to reproduce the issue will help to expedite the response.

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