Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/translance/public_html/support.translance.net/wp-content/plugins/qtranslate-x/qtranslate_frontend.php on line 497

Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/translance/public_html/support.translance.net/wp-content/plugins/ht-knowledge-base/redux-framework/ReduxCore/extensions/customizer/extension_customizer.php on line 314

Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/translance/public_html/support.translance.net/wp-content/plugins/ht-knowledge-base/redux-framework/ReduxCore/extensions/customizer/extension_customizer.php on line 328

Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/translance/public_html/support.translance.net/wp-content/plugins/ht-knowledge-base/redux-framework/ReduxCore/extensions/customizer/extension_customizer.php on line 354

Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/translance/public_html/support.translance.net/wp-content/plugins/ht-knowledge-base/redux-framework/ReduxCore/extensions/customizer/extension_customizer.php on line 366

Warning: "continue" targeting switch is equivalent to "break". Did you mean to use "continue 2"? in /home/translance/public_html/support.translance.net/wp-content/plugins/ht-knowledge-base/redux-framework/ReduxCore/extensions/customizer/extension_customizer.php on line 385

Warning: count(): Parameter must be an array or an object that implements Countable in /home/translance/public_html/support.translance.net/wp-content/themes/helpguru/inc/ht-core/libraries/cmb/init.php on line 746

Warning: Parameter 2 to qtranxf_postsFilter() expected to be a reference, value given in /home/translance/public_html/support.translance.net/wp-includes/class-wp-hook.php on line 298

Warning: Cannot modify header information - headers already sent by (output started at /home/translance/public_html/support.translance.net/wp-content/plugins/qtranslate-x/qtranslate_frontend.php:497) in /home/translance/public_html/support.translance.net/wp-includes/feed-rss2.php on line 8
My Account – Translance Help Center http://support.translance.net Translance Help Center Mon, 19 Nov 2018 14:10:10 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.24 What are My Stats? http://support.translance.net/knowledge-base/persian-what-are-my-stats/ Wed, 24 May 2017 19:35:20 +0000 http://support.translance.net/?post_type=ht_kb&p=458 Every freelancer looks for ways to maximize their chances of success. Seeing where you excel and finding ways to improve is impossible without the right tools and information. By using My Stats, you can see where you stack up against the competition and what you need to work on.
My Stats provides you instant access to your success at every stage of work:
• Marketing effectiveness — Stats on how many people are viewing and visiting your profile.
• Application style and results — See how often you get hired compared to your bid total.
• Communication effectiveness — Track how you are doing at responding to invitations to apply.
• Overall reputation on Translance — See feedback from clients.
My Stats will first appear when you apply to a job or are hired directly, whichever happens sooner. Please note that some statistics will not be visible until you have enough work history for an accurate calculation. Marketing effectiveness
• Compared to your peers – All application statistics are based on the past 90 days. Your peers in these statistics are freelancers who have recently been hired in the category where you most frequently submit proposals.
• Application fit – How often and why clients passed over your proposal. Learn from your mistakes by understanding why clients labelled you (or your proposal) a less than perfect match. These are areas you should focus on to improve your choice of jobs and the quality of your proposals if you want to increase your marketing effectiveness.
Communication, Marketing effectiveness, Client Satisfaction are key to success.

]]> Change Passwork http://support.translance.net/knowledge-base/persian-change-password/ Wed, 24 May 2017 19:39:54 +0000 http://support.translance.net/?post_type=ht_kb&p=460 To change your password:
1. Go to the Accounts menu > Settings > Change Password
2. For maximum security, you should confirm your previous password to change it.
To change your security question:
1. Go to the Accounts menu > Settings > Change Security Question
To reset a forgotten password or security question:
1. Make sure you have access to the email address on file with Translance.net
2. Click the Forgot Password reset link on the login form or the Forgot Security Question reset link on the security form.
3. Enter your email address. We will then send an email which will allow you to reset your password or security question. Be sure to check your spam, junk, and/or trash folders if you can’t find the reset email. This email is time sensitive—the reset link will only work for one hour.
4. Follow the email’s link to set a new password or security question.

]]> Identity Verification http://support.translance.net/knowledge-base/persian-identity-verification/ Wed, 24 May 2017 19:44:53 +0000 http://support.translance.net/?post_type=ht_kb&p=462 Translance may require verification of any user to uphold the Translance Terms of Service. Possible reasons Translance might require you to verify your identity include:
• To determine ownership of duplicate accounts
• To determine ownership of linked accounts
• To assist you in resuming your account
• To determine ownership of accounts showing suspicious or high-risk activity
• Know Your Customer (KYC) program compliance
• Any other reason that Translance deems appropriate, including random checks to maintain the integrity of the marketplace
Documents Required
You will need to scan two documents in order to verify your identity. Don’t crop, rotate, touch up, adjust colors, or alter the images in any way.
1. Your current, valid government-issued photo ID
o This ID must include your picture, signature, name, date of birth, and address, with the exception of passports, which don’t need your address.
o The image must be a color scan that shows your photo and required data clearly. The four edges of the ID card must be visible in the scanned image. If the expiration date is on the back of your photo ID, then you should send us a scan of the back of the card, as well.
o Acceptable documents include passport, national ID card (NIC/CNIC), driver’s license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets the criteria above. Even when issued by a government agency, we can’t accept documents like student IDs, employee IDs, or library cards.
2. A recent billing statement
o Your name and address must be visible.
o The utility company or bank address information must be visible.
o Your account may be a joint account, but your name must be on the account. Your address must match the location information you entered on Translanace. Your name must match both your Translance account information and your government ID.
o The dates on your scanned statement must be within six months of the date you upload them.
o Acceptable documents include bank statements, credit card statements, utility bills, or any other monthly bill that meets the criteria above.
Prepare for Verification
Before you begin:
• Gather and scan the necessary documents.
• If you need to verify the authenticity of an identity verification request, contact support.
Your Translance profile must be consistent with your verification information:
• Translance profile picture must be consistent with ID picture
• Translance profile address must match address on statement
• Translance profile name must match both government ID and statement
• Translance profile payment methods must match name on government ID and statement or provide additional documentations showing legal authorization/ownership.
If you are unable to verify your identity, Translance may, at our discretion:
• Suspend payments from your account
• Suspend all of your contracts
• Revoke the Payment Protection for your existing contracts
• Suspend or close your account
• Suspend or close suspected duplicate accounts
Warning—Deliberately uploading falsified documentation is a crime and violators will be permanently suspended. Translance may report users who attempt to send fake or falsified documents.
Identity Review Process
Translance will review your uploaded content to ensure it matches our criteria. This usually takes three to four business days. Translance will notify you when we complete the review. In addition to the verification process above, may require you to submit additional documentation or a short video. In some cases, it may also be necessary to contact you for a live video call.

]]> Eligibility to Join Translance.net http://support.translance.net/knowledge-base/persian-eligibility-to-join-translance-net/ Wed, 24 May 2017 19:49:48 +0000 http://support.translance.net/?post_type=ht_kb&p=464 With a few exceptions, most everyone over the age of 18 who has an Internet connection can join and work for clients on Translance.net, and we’re proud to support a thriving network of global freelancers.
If you are living in the U.S., you need to be either a permanent resident or a citizen to work as a freelancer on Translance. Most other visa holders, including B-1, B-2, F-1, J-1, H-1, H1-B, H-4, or L-2 visas, are not eligible to work on Translance.
If you have been suspended from Translance.net in the past you are not allowed to work on our platform again.

]]> Know Your Customer (KYC) Identity Information http://support.translance.net/knowledge-base/persian-know-your-customer-kyc-identity-information/ Wed, 24 May 2017 19:52:29 +0000 http://support.translance.net/?post_type=ht_kb&p=466 Know Your Customer (KYC) is a program developed by the U.S. Dept. of Treasury, as part of the U.S. Patriot Act. It exists to ensure a person is who they say they are and does what they say they are doing.
The review process is handled behind the scenes on an as needed basis. Occasionally we will reach out directly with requests for ID Verification. Our goal is to simply ensure the identity and information provided by a user is accurate, and that Translance.net is being used in the way it is intended.

]]> Close my account http://support.translance.net/knowledge-base/persian-close-my-account/ Wed, 24 May 2017 20:05:26 +0000 http://support.translance.net/?post_type=ht_kb&p=468 Before you close your account you must clear any outstanding open, active, or pending activity.
NOTE: Closing your account cannot be undone.
If you wish to cancel your freelancer account, you must first:
• Close all open contracts
• Close all open proposals
• Ensure all payments have been received and withdrawn from translance.net
To close your freelancer account:
1.click Contact Us at the footer of the site
2.Provide the reason for closing
If you are also a client, that part of your account will remain active.

]]> Phishing & Malware http://support.translance.net/knowledge-base/persian-phishing-malware/ Wed, 24 May 2017 20:07:18 +0000 http://support.translance.net/?post_type=ht_kb&p=470 Malware scams try to trick you into installing malicious software onto your device. This could broadcast your keystrokes to a hacker or hold your device hostage for ransom, among other possible outcomes. Phishing scams try to trick you into providing information. The information could be used for identity theft or “social engineering” attacks against your company.
Both forms of attacks are counting on you to make a mistake and provide them with the information or access they want. To help you avoid falling prey to a scam, the most basic best practice is:
Don’t click, open, or respond to anything in a suspicious email.

]]> General Electronic Security http://support.translance.net/knowledge-base/persian-general-electronic-security/ Wed, 24 May 2017 20:10:47 +0000 http://support.translance.net/?post_type=ht_kb&p=472 You are responsible for protecting your computer and your private information everywhere you go, including on Translance.net. This article includes tips and best practices you can use to help keep yourself safe from all sorts of potential attacks.

Tips to protect your computer:
• Regularly update your electronic defenses: antivirus software, browsers, plug-ins, applications, and operating systems. Always install all security patches as soon as they become available.
• Consider uninstalling Adobe Flash and using Google Chrome, which has a built-in Flash player.
• Schedule automatic PC scans with a trusted antivirus program at least once a week. If you don’t currently have one, we recommend getting and running Avast Free Antivirus or Malwarebytes.
• Only complete downloads (files, attachments, software) from trusted sources.
• Log off/turn off your computer when you aren’t using it.
Tips to protect private information:
• Don’t click on unknown links or enter your credentials on unknown sites
• Stick to sites that use encryption when sharing personal information online
• Set up strong passwords (uppercase, lowercase, numbers, symbols)
• Use unique passwords – don’t use the same password for multiple accounts
• Don’t share or store passwords where someone else could access them (assume hackers can get at any information on your computer)
• Change your passwords every 90 days
• Learn what to do if your email’s been hacked
• Secure your home wifi connection with a strong password
• Don’t treat public computers like your personal computer
• Turn on two-factor authentication when it’s provided
• Be aware of your surroundings – protect your laptop like you protect your wallet
• Back up your data – if your computer crashes or hackers freeze your access, a recent backup can be the difference between a minor inconvenience and a total disaster
• Communicate with your Translance clients and freelancers via Translance Messages so that we can assist in protecting your security

]]>