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Get Paid for Work – Translance Help Center http://support.translance.net Translance Help Center Mon, 19 Nov 2018 14:10:10 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.24 Access Your Earnings http://support.translance.net/knowledge-base/access-your-earnings/ Sat, 13 May 2017 19:26:37 +0000 http://support.translance.net/?post_type=ht_kb&p=406 When your earnings from your clients become available depends on the type of payment:

Your earnings for fixed-price milestone – After the client approves the milestone and the security period has passed. The payment day is  once a week and is done on the next Wednesday of the day you sent payment request. For example if you send a request payment on Sunday  you will be paid on next Wednesday.

In order to access your earnings, you’ll need to add a payment method. Once that is complete, your available balance will then be disbursed to you automatically according to your chosen payment schedule. You can also withdraw your funds yourself at any time.

To do so:

Go to the Accounts menu > Settings > Get Paid
Choose the amount to withdraw and click the Get Paid Now button
Select How You Get Paid

Translance gives you the choice when it comes to how you withdraw your funds. We offer the following payment methods direct to your bank account:

PayPal

Please note that availability of payment methods varies by country and there may be incoming fees at some banks.

Why can’t I access my earnings?

Pending payment or no available balance

Your earnings will show as Pending on your Reports > Transaction History while the client’s incoming payment is processed and during the security period. You will also see a future date posted in the Date column. That is the date that you can access your earnings. You’ll need to wait for your funds to become available to make a withdrawal.

New payment method

For security reasons, after you add a new payment method, you must wait three days to use it.

Suspended financial account

If your account is temporarily limited, your ability to withdraw may be turned off until the issue is resolved.

  • Currently we accept Paypal, but will include other payment method like Perfect Money.
]]> Invoices for Freelancers http://support.translance.net/knowledge-base/invoices-for-freelancers/ Sun, 14 May 2017 12:13:54 +0000 http://support.translance.net/?post_type=ht_kb&p=408 All billings on your Transaction Report have official invoices that can be downloaded or printed.
The invoices include the Translance service fee. To get an official invoice:
1. Reports > Transaction History
2. Find the item you need
3. Click the Reference ID, and then click View Invoice
Invoices include your client’s company name, and company owner’s name.

]]> Get Paid for my Contracts http://support.translance.net/knowledge-base/get-paid-for-my-contracts/ Sun, 14 May 2017 12:30:41 +0000 http://support.translance.net/?post_type=ht_kb&p=410 You should ask the client to create milestone payment for your job. After submitting the job you can go to contract page and click on Request Payment. The client has 14 days to release the payment in the escrow.
• To review your earnings and transactions go to your Reports.
• To review your earnings and transactions go to your Reports.
• To set up a payment method and schedule, or to withdraw your earnings now, go to the Accounts menu, click Settings, and choose Get Paid.

The contracts do not bill to your client automatically, but are covered by Translance Fixed Price Protection. The client makes a deposit into escrow and sets up a milestone. When you submit the milestone deliverable, the client releases the funds. They can choose to release the full amount. However, no escrowed funds can be returned to the client until the contract is complete and you agree or go through dispute mediation.
When your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. They become available the next Wednesday after  the freelancer sends get paid request.

]]> Fixed-Price Protection for Freelancers http://support.translance.net/knowledge-base/fixed-price-protection-for-freelancers/ Sun, 14 May 2017 12:49:50 +0000 http://support.translance.net/?post_type=ht_kb&p=412 Translance Fixed-Price Protection uses escrow to help ensure that your clients get the work they’ve asked for and you get paid for work completed. Under this program, clients making fixed-price offers deposit a milestone payment into escrow before you begin working. Upon receiving and approving the work, your client releases the payment to you.
Define and Pre-Fund Milestones
Before any work begins, you and your client will agree on certain work milestones and how much you’ll get paid for completing each.
• You can define, submit, and get paid for one chunk of work at a time, or plan out all milestones ahead of time.
• For larger projects, a small first milestone can be a good practice to allow you and your client to work together and earn each other’s trust before continuing on with the project.
• Before you start working on a milestone, your client will pre-fund the payment for that milestone into an escrow account.
• We collect this escrow deposit to confirm your client’s ability to pay, but payment is dependent on your client’s satisfaction with your work.
• Please note that only the money that’s held in escrow is secure. Translance.net can’t help you collect any funds that have been promised but not deposited to escrow. Therefore, it’s important that the amount held in escrow is appropriate for the work you will perform for that milestone.
Send Work
Please discuss with your client ahead of time how you’ll deliver your files or other work product. You can send files using Translance collaboration tools .
To submit a milestone for approval:
1.Go to message center and upload the completed work. It’s important that your allow client to review your work once you submit it for approval. The review process may take up to 14 days.
2. Under contract page tab click on Milestone > Request Payment
3. Click the Submit Request button. Your client will be notified you have submitted work for their approval. You will be notified when they approve payment or request changes.
Review & Approve Milestones
Once you submit your work, your client will review and either approve the milestone or ask for changes.
• The client has 14 days from the most recent submission on a milestone to review and approve or request changes. Approval releases the payment from escrow to you.
• If your client doesn’t respond to any milestone submission within 14 days, the deposit is automatically released to you.
• You may file an escrow dispute if the client refuses to release funds for a completed milestone. Escrowed funds won’t be released back to the client unless you approve their return or undergo dispute mediation.
Qualifying for Fixed-Price Protection
All escrowed funds are covered by Fixed-Price Protection.
• Protection won’t cover milestone payments in excess of the amount in escrow, funds from unverified payment methods, or additional amounts that are discussed or promised between you and and your client.

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