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Fees & Protections – Translance Help Center http://support.translance.net Translance Help Center Mon, 19 Nov 2018 14:10:10 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.24 Translance Payment Protection http://support.translance.net/knowledge-base/translance-payment-protection/ Thu, 25 May 2017 19:04:59 +0000 http://support.translance.net/?post_type=ht_kb&p=487 Translance Payment Protection helps give security and peace of mind to clients and freelancers working together on fixed-price projects.
For projects—when a client pays a freelancer for deliverables—this program helps ensure that clients get the work they’ve asked for and freelancers get paid for work completed. With Translance Fixed-Price Protection, clients making fixed-price offers deposit a milestone payment into escrow before work begins. Upon receiving and approving the work, payment is released to the freelancer.
Get more details about how Fixed-Price Protection works for clients and for freelancers.
See the Translance User Agreement and Fixed-Price Escrow Instructions for full terms and conditions.

]]> Why Shouldn’t I Pay or Get Paid Directly? http://support.translance.net/knowledge-base/why-shouldnt-i-pay-or-get-paid-directly/ Thu, 25 May 2017 19:08:07 +0000 http://support.translance.net/?post_type=ht_kb&p=489 Whether you’re a freelancer or a client, you can be assured that payments made through Translance are safe, timely, and hassle-free. That’s because Translance requires all payments to go through our platform and offers Translance Payment Protection for contracts. Escrow helps ensure clients get the work asked for and freelancers get paid for work completed.
If a client or freelancer suggests that you accept a payment or pay them outside of Translance, report it to us immediately. Our staff will investigate and take action as appropriate. Sending or receiving payment directly is considered circumvention, and is a violation of Translance Terms of Service . Engaging in circumvention can result in account suspension and costly penalties.

]]> Report Job http://support.translance.net/knowledge-base/report-job/ Thu, 25 May 2017 19:16:38 +0000 http://support.translance.net/?post_type=ht_kb&p=491 See a job or invitation that looks suspicious or inappropriate? Please report it for our review. To report a job as inappropriate:
1.Clik get support at the footer of the site
2.fill the support form,
This sends a notification directly to Translance, allowing us to investigate and take the appropriate measures. We do review each request carefully.

Report Profile
Please report any profile you see that contains violations of our identity policy, such as fake names, logos as portraits, and duplicate accounts.
To report a freelancer:
1. Click get support at the footer of the site
2. Fill the support form,
When you report a profile:
• A support representative will review the profile and take action as appropriate.
• We will not share your identity with the user you flagged.
Report Client
If you ever come across inappropriate or suspicious client behavior, please save evidence of your experience and get in touch with us as soon as possible.
It is time to contact Customer Support when a client:
• Asks you to pay money to get a job, including things like reimbursable site registration fees and assurance deposits.
• Requests you contact them directly via email, chat, or other means before they invite you to interview or hire you on a contract.
• Inquires about your contact information, such as your email address, chat IDs, or phone number before the interview stage.
• Offers to pay you directly via PayPal, Western Union, or another method outside of the Translance finance system.
• Tells you to start working before they hire you to an official Translance  job contract.
• Tries to blackmail you for good feedback.

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