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Fees & Protections – Translance Help Center http://support.translance.net Translance Help Center Mon, 19 Nov 2018 14:10:10 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.24 Translance Payment Protection http://support.translance.net/knowledge-base/persian-translance-payment-protection/ Sun, 04 Jun 2017 05:13:00 +0000 http://support.translance.net/?post_type=ht_kb&p=597 Translance Payment Protection helps give security and peace of mind to clients and freelancers working together on all projects.
For all projects—when a client pays a freelancer for deliverables —this program helps ensure that clients get the work they’ve asked for and freelancers get paid for work completed. With Translnace Payment Protection, clients making fixed-price offers deposit a milestone payment into escrow before work begins. Upon receiving and approving the work, payment is released to the freelancer.
Get more details about how Fixed-Price Protection works for clients and for freelancers.
See the Translance User Agreement and Fixed-Price Escrow Instructions for full terms and conditions.

]]> What is a fixed-price contract? http://support.translance.net/knowledge-base/persian-what-is-a-fixed-price-contract/ Sun, 04 Jun 2017 05:18:51 +0000 http://support.translance.net/?post_type=ht_kb&p=599 For Clients
Creating an offer:
• Negotiate a non-binding bid for the full project or break it up into milestones.
Working on a contract:
• Funds are deposited into escrow. You review and release payment for a series of milestones as they are submitted.
Protection:
• Covered by Translance Fixed-Price Protection.
Payment:
• You submit deposits into escrow to be released at the completion of a milestone or project.

For Freelancers
Creating an offer:
• Negotiate a non-binding bid for the full project or break it up into milestones.
Working on a contract:
• You complete and submit a series of specified milestone deliverables to the client.
Protection:
• Covered by Translance Fixed-Price Protection.
Payment:
• Jobs are paid into escrow and released at the completion of a milestone or project. Funds become available after a security hold period. The payment day is every Wednesday after the payment request is sent to the admin of the Translance via  the setting> get payment.

]]> Why Shouldn’t I Pay or Get Paid Directly? http://support.translance.net/knowledge-base/persian-why-shouldnt-i-pay-or-get-paid-directly/ Sun, 04 Jun 2017 05:23:01 +0000 http://support.translance.net/?post_type=ht_kb&p=601 Whether you’re a freelancer or a client, you can be assured that payments made through Translance are safe, timely, and hassle-free. That’s because Translance requires all payments to go through our platform and offers Translance Payment Protection for all contracts.
• Escrow helps ensure clients get the work asked for and freelancers get paid for work completed.
If a client or freelancer suggests that you accept a payment or pay them outside of Translance, report it to us immediately. Our staff will investigate and take action as appropriate. Sending or receiving payment directly is considered circumvention, and is a violation of Translance Terms of Service. Engaging in circumvention can result in account suspension and costly penalties.

]]> Report Suspicious User Activity http://support.translance.net/knowledge-base/report-suspicious-user-activity/ Sun, 04 Jun 2017 06:36:41 +0000 http://support.translance.net/?post_type=ht_kb&p=609 Flag Job

See a job or invitation that looks suspicious or inappropriate? Please  contact for our review at http://translance.net/Support

  1. Provide a reason you think the posting is inappropriate.
  2. Click Submit.
  3. Please note, we cannot respond to all notifications, but do review each one carefully. We will not share your identity with the user you flagged.

Report Client

If you ever come across inappropriate or suspicious client behavior, please save evidence of your experience and get in touch with us as soon as possible.

It is time to contact Customer Support when a client:

  • Asks you to pay money to get a job, including things like reimbursable site registration fees and assurance deposits.
  • Requests you contact them directly via email, chat, or other means to interview or hire you on a contract.
  • Inquires about your contact information, such as your email address, chat IDs, or phone number.
  • Offers to pay you directly via PayPal, Western Union, or another method outside of the Translance finance system.
  • Tells you to start working before they hire you to an official Translance job contract.
  • Tries to blackmail you for good feedback.

While the suspicious activities listed above are clear-cut cases of times when you should contact us, other situations may require you to make a judgment call. Be cautious of clients who ask you to:

  • Take a test that looks like work for free
  • Create custom samples of your work for free

In these situations, ask yourself, “If the client asked every candidate to submit this kind of test, would there be any point in hiring someone?” If the answer is no, please report the client by flagging the post as inappropriate or contacting Customer Support by clicking here.

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