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http://support.translance.net Translance Help Center Mon, 19 Nov 2018 14:10:10 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.24 http://support.translance.net/knowledge-base/get-an-escrow-refund-on-a-fixed-price-contract/ Sat, 27 May 2017 13:56:06 +0000 http://support.translance.net/?post_type=ht_kb&p=509 In most cases, all escrow funds are paid out over the course of the contract. If you choose to end a contract without releasing the full remaining escrow balance, your freelancer will be asked to approve or dispute the return of your escrowed funds.
Translance Fixed-Price Protection requires disputes to enter a mediation process with a Translance dispute specialist. Users can usually come to an agreement among themselves, but if necessary the dispute specialist will make a final recommendation according to dispute resolution policy.
To request an escrow refund:
1. Go to My Jobs and click the contract name in the list
2. Click the “Dispute” button at the right under “Actions” button.
3. Choose to pay an amount less than the full milestone amount (or nothing) and end the contract.
Your freelancer will be notified and given the opportunity to approve or dispute the refund. If they fail to respond within seven days, the escrow funds will be released to you automatically. You will receive a refund of any payment processing fee associated with the unused escrowed deposit. If you previously released funds to your freelancer and they choose to return them, you won’t receive a refund of the payment processing fee.

]]> http://support.translance.net/knowledge-base/respond-to-a-freelancers-fixed-price-escrow-dispute/ Sat, 27 May 2017 14:11:16 +0000 http://support.translance.net/?post_type=ht_kb&p=511 While the vast majority of work done on Translance goes smoothly for both parties, it’s inevitable that an occasional dispute arises. Our escrow dispute system is structured to protect freelancers from clients who fail to pay for work delivered.
Translance Fixed-Price Protection allows freelancers to file disputes under two circumstances:
1. A client fails to release a milestone payment despite delivery of work.
2. A client ends the job with an escrow balance.
In either case, you will be notified and given the chance to accept the dispute and release the funds to the freelancer or reject the dispute and enter mediation. If you fail to respond within seven days, the escrow funds will be released to the freelancer automatically.
See the Translance Escrow Fixed-Price Instructions for more details, including Escrow Dispute Assistance Policy.

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