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http://support.translance.net Translance Help Center Mon, 19 Nov 2018 14:10:10 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.24 http://support.translance.net/knowledge-base/contract-room/ Sat, 27 May 2017 07:46:40 +0000 http://support.translance.net/?post_type=ht_kb&p=493 The contract room is a place details page with everything you need to collaborate on contracts with your freelancers all in one place.
It’s accessible through the Jobs and Jobs > Contracts pages by clicking the name of a contract.
In the contract room you can:
• Search and send messages and files,
• Access the original job post and proposals
• Make payments and review your billing history and invoices for that contract
• Review, approve, and create new milestones

]]> http://support.translance.net/knowledge-base/end-a-freelancers-contract/ Sat, 27 May 2017 13:03:47 +0000 http://support.translance.net/?post_type=ht_kb&p=495 To end a contract:
1. Go to the Jobs tab and click My Jobs.
2. Select “Mark as Completed” from the Actions menu.
Please consider the following before you end a contract:
• Both you and your freelancer can leave feedback. It is a double-blind system. Your freelancer can’t see the feedback you left them until after they have left feedback for you.
Several important (and irreversible) things happen when you end a contract. When there is not money in Escrow all users have the freedom to end a contract any time, but please talk to your freelancer first because it is always best if everyone is aware of what’s going on and in agreement about it.
Here are some best practices for ending the contract positively:
• Discuss the work with your freelancer. Has the work been completed to your satisfaction?
• If this is a fixed-price contract, you’ll have the opportunity to make a payment on the end contract form.

]]> http://support.translance.net/knowledge-base/why-do-contracts-pause-automatically-after-30-days-of-inactivity/ Sat, 27 May 2017 13:06:51 +0000 http://support.translance.net/?post_type=ht_kb&p=497 For the protection of our users, Translance automatically pauses contracts after 30 days of inactivity. The client will receive an idle contract warning via email can easily restart a contract when the client and freelancer are ready to resume the project.
To restart the contract:
1. Go to Freelancers and find the paused contract.
2. Click the Actions button and choose Restart.

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